Call Back Survey
After working my way through a company’s tedious phone tree system, the last thing I want to do is agree to their call-back survey offer. Yet, I say “Yes” every time.
I have no idea whether the person who eventually helps me knows if I have agreed to the follow-up survey, but on the chance that he/she does know, and might step up the level of service in return for my positive feedback, I agree to the survey.
Then, once the survey call comes in, I can choose to ignore it, or, depending on my experience, participate. Seems like a no-lose option.
Press #1 if you agree.