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Call Back Survey

After working my way through a company’s tedious phone tree system, the last thing I want to do is agree to their call-back survey offer. Yet, I say “Yes” every time.

Here’s why:

I have no idea whether the person who eventually helps me knows if I have agreed to the follow-up survey, but on the chance that he/she does know, and might step up the level of service in return for my positive feedback, I agree to the survey.

Then, once the survey call comes in, I can choose to ignore it, or, depending on my experience, participate. Seems like a no-lose option.

Press #1 if you agree.