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A Capital Offense

Nobody likes to be screamed at. It’s offensive.

Fortunately, in the computer world — where personal communication is more visual than audio — screaming really isn’t an issue.

Or is it?

Email etiquette dictates that typing in all capital letters is considered screaming. Unless you are screaming at someone, don’t do it.

Look at the difference:

You should not type in all capital letters

vs

YOU SHOULD NOT TYPE IN ALL CAPITAL LETTERS

Doesn’t the second example seem so much harsher? Imagine a whole paragraph of that.

Capital letters in succession should be reserved for short headlines, acronyms, and emphasizing a particular point. They should NEVER be used for conversation in print, especially when communicating in whole paragraphs.

IF YOU EMAIL IN ALL CAPITAL LETTERS, YOUR READERS WILL THINK YOU ARE SHOUTING AT THEM. THEY MAY BE OFFENDED.

Now you know better.